Shipping

Our artisans start making your shoes or accessories as soon as your order is received. Orders require 10 working days of production time and dispatched within one (1) day after the production has finished. Read more about our process here.

We ship worldwide with DHL. Shipping costs may vary depending upon the rates offered by DHL for each country which will be calculated automatically at checkout. 

Customs

The customer is responsible for any duties, taxes and all expenses required by the country of destination at the customs. To find out whether you have to pay customs duties upon the arrival of your shipment, please refer to your local customs office (or their website) for more information. Most countries allow up to a certain value of goods into the country without requiring additional duties or taxes. Unfortunately, we have no control over how your country determines customs duties, and any collection of duties goes to your government—not to AnatolianCraft. 

We do not accepts returns on international sales. All international sales are final. Our artisans start making your shoes as soon as your order is placed. Thus, all international sales are final dues to the made-to-order nature of our handmade products. If you purchased AnatolianCraft products from a retailer, please contact that retailer directly for information on their return policy.

Refunds

Due to the made-to-order nature of our products, all orders are non-refundable including all cancellations once the production begins.

Exchanges (If Applicable)

We take extreme care in ensuring our products are of the highest quality. Because of their handmade and hand-embroidered nature, items may have variations or slight imperfections. With no two items fully identical, each product becomes a one-of-a-kind piece. 

However, if for any reason you find a fault with one of our items, you will be entitled to an exchange. If that is the case, please first send us an email at info@anatolian-craft.com and tell us about the situation. Please also include a clear photo that shows the problem. We replace items (purchased directly through our website at www.anatolian-craft.com) only if they are defective or damaged. Once you receive our email confirming an exchange, you must return the products to us within seven (7) days. 

The returned products must be unworn, unaltered, and in their original packaging with the labels intact. We are unable to accept shoes with dirty marks or damaged soles. Items must be returned in the original box which must be in the original condition. AnatolianCraft reserves the right to refuse the return for exchange if these conditions are not adhered to. If your exchange request is accepted, we will ship your new product once we receive the item you have returned.

Currency

All AnatolianCraft prices are quoted in USD and are converted by the customer's credit/debit card issuer into their local currency at the exchange rate prevailing at the time of billing.

Customs

The customer is responsible for any duties, taxes, and all expenses required by the country of destination at the customs. To find out whether you have to pay customs duties upon the arrival of your shipment, please refer to your local customs office (or their website) for more information. Most countries allow up to a certain value of goods into the country without requiring additional duties or taxes. Unfortunately, we have no control over how your country determines customs duties, and any collection of duties goes to your government—not to AnatolianCraft. 

Please note that all products are shipped from Turkey, which may impact the customs process and applicable duties or taxes.