Guidance for your purchase, delivery, and care.
FAQs
Orders
You can place your order directly through our website. Once your order is confirmed, you will receive a confirmation email with all relevant details.
As we begin processing orders shortly after they are placed, modifications or cancellations may not always be possible. Please contact us as soon as possible at info@anatolian-craft.com.
You can contact us through our contact page! We will be happy to assist you.
Shipping & Delivery
We offer complimentary worldwide shipping.
Please note that customs duties and import taxes are the responsibility of the customer.
Delivery times vary depending on availability and destination.
In-stock pieces are dispatched within a few days, while made-to-order pieces may require additional time.
Returns & Exchanges
We do not offer refunds. However, we are happy to offer exchanges within 14 days of delivery.
To request an exchange, please contact us at info@anatolian-craft.com within 14 days of receiving your order.
Customers are responsible for return shipping costs.
Sizing & Fit
We recommend referring to our Size Guide before placing your order. If you are unsure, feel free to contact us for personalized assistance.
Craftsmanship
Each AnatolianCraft piece is carefully handcrafted using traditional techniques, making every item unique.
Due to the handcrafted nature of our products, slight variations may occur. These are part of the character of each piece.
Contact
For any inquiries, please contact us at info@anatolian-craft.com. We will get back to you as soon as possible.